Single compressor combination fridge/freezer appliances all have a class rating
Most common in this part of europe is SN class
These applinances will only operate correctly in rooms with an ambient temperature between 10 and 32 degrees c.
As stated in the operation instructions. These appliances must not be installed in, garage, outhouse, cold kitchens or any unhabitable rooms.
Calling out an engineer will result in you being charged as the product is NOT faulty.
Derek Hatfield Hoover/Candy service engineer, January 2009