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Freelance XD500 additional hand set hearing problem?

My XD500 additional hand set works but i cannot hear the caller, although the caller can hear me. If not repair able where can I get the replacement from?
Shaukat Dar, January 2009
I had a similar problem. I expect the solution is the same as mine was.
Carefully remove the battery, and screws beneath it, then the casing should prise apart to reveal the workings. You will probably find that the connection to the small speaker has come unsoldered. Check with a circuit tester. If that is the case, remake the joint carefully with a SMALL soldering iron. Don't use too much heat. Reassemble after checking again. Should be ok then.

Dennis Houghton, January 2009
have you checked the obvious things ? Is the volume on the handset turned up ? Or is it muted ?
If everythign seems OK, then try unregistering the handset, then resetting to factory defaults, then register again with the base station. If it still doesn't work, invest in another handset.
If you don't have the operators manual, type "Freelance XD500 manual" into google - it is freely available as a download - happy hunting

doctor phone, January 2009