When I connect my Handycam to the forewire card port with the firewire cable it launches a Import from Handycam moniter but I keep getting the message "Cannot find the Handycam (Tape). Check the i.LINK connection to the Handycam." I've tried using Windows MovieMaker and get this message "Import Video could not find a compatible digital video device. Verify that the digital video device is properly connected and turned on." I verified that it was. Any suggestions?

J D, January 2009

Has anyone found a solution to this error msg - i just installed a firewire port, i installed the drivers that came with it and i am getting the same msg - anyone pls help!

Nooni, July 2010

Cannot find the Handycam (Tape).
Check the i.LINK connection to the Handycam.

Sameer, February 2010

Cannot find the Handycam (Tape).
Check the i.LINK connection to the Handycam.

sumair, August 2009

I have had the same problem i have a sony handicam DCR-HC27E, and when i connect it to the computer via FireWire it lets me set up to import video, but then a message pops up saying i have dissconnected my camcorder. And i have checked and its not a faulty wire and im not disconnecting it?? Help!!!

Adam, August 2009

When I connect my Handycam dcr hc36 to the forewire card port with the firewire cable it launches a Import from Handycam moniter but I keep getting the message "Cannot find the Handycam (Tape). Check the i.LINK connection to the Handycam." I've tried using Windows MovieMaker and get this message "Import Video could not find a compatible digital video device. Verify that the digital video device is properly connected and turned on." I verified that it was. Any suggestions?

kimok, July 2009

I had this problem. I'm assuming that you are trying to connect via a USB connection. This didn't work with my Sony (same model) so I had to install a firewire connection and it worked first time. There should be a firewire socket on your computer unless it is very old, then you may need to add a firewire card to your main board in the computer. I hope that helps.

L Gauduchon, March 2009