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Aqualisa Quartz A2 - Leds on control on constantly-no water coming through?

Aqualisa Quartz A2 shower - Leds on control on constantly - no water coming through - strange noise from pump in roof space - any help would be much appreciated.
Angus - N. Ireland, January 2009
Phone customer service they are excellent.
01959 560010

Melvyn, February 2009
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