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fault code f20 f11?

what does this mean eco tec
adam, February 2009
F.11 Return NTC short circuit.
Cause - NTC defective, cable/casing shortcut

F.20 Safety temperature limiter by NTC activated. Cause - Flow-NTC not correctly thermal-connected or defective; appliance does not shut down

Andy, February 2009
link Click here to see other fixes for TEC.