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My treadmill is stuck on an incline!?

I have a ProForm XP 542 treadmill. On the display, it says the incline is at 0% but it is obviously stuck on an incline. (We can visually see it as well as feel it when we run.) How can we fix this problem?
Amy Lynn, February 2009
I just distconnected the incline motor and still working.
No incline but it works

cr, March 2009