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hinari lifestyle slimline dishwasher HDW40?

my dishwasher seems to stop filling with water before the level needed to wash the dishes and just sits. I have tried all the usual things but the same happens every time.
I contacted Hinari and they told me to return to the shop I bought it from and ask for an exchange. But I bought it second hand.
Any ideas?
Lindsey Devine, February 2009
link Click here to see other fixes for Hinari HDW40.