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sterling glass cooktop GCT 360/4D/5D model?

I have not used the ventilator on my stove in quite a while. Today I raised it (it raises electronically) and now it won't go back down. The fan won't work now either but the ignitors work on lighting the burners so it is not a power failure. Is there any way to lower it manually?
Karen, South Orange, NJ, March 2009
where can I get parts


Peter, April 2023