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Kitchenaid KSCS25INSS02 ice dispenser problems?

We bought our fridge about 18 mos ago. Recently the ice dispenser stopped dropping ice down the chute. It would drop sporadically and then you had to reach into the chute to pry it out. The dispensing parts in the door (all plastic) appear very loose and the chute flap is not sealing well. The ice in the door now freezes together and shaves off in the inner workings under the ice container, bonding the container to the door.
RK, March 2009
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