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yahoo messenger repair for vbs backspace?

a friend sho has YM, while typing in the program YM while typing it is like her backspace key is being hit often.....what repairs this a restart does not do it an upgrade to YM does not help. I came home and googled it ....they talk about it but no fix is ever mentioned. will a hard reboot help? i simply restarted, scanned etc haha on me
Spirit, March 2009