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Kirby G4 vacuum cleaner self propelling mechanism fault?

The mechanism at the base of the handle moves backwards and forwards when the handle is not connected and activates the forward and reverse action to the rear wheels. However, when the handle is slotted in, the base plate does not move or activate the clutch. Any suggestions?
Martin, March 2009
HI
If you put the potable handle in and it self propells then the main handle must be catching on something.

Rob, March 2009