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how to fix janome 300e embroidery only machine?

my machine arm,that the hoop fits onto will not move when i start my machine in motion
janet robinson, March 2009
When moving to middle hit the zip in middle and it bang now when you see to the Morton it jumps

Michelle, September 2016
hello Janet,
you need a Janome dealer to check the machine.

drivewithken, March 2009