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no hot water?

i have biasi he 24kw riva compact band b....the working pressure is only 5mbar..whice is suppose to be minimum of 19mbar....the gas live is in 22mm pipe whice is 15 meters in full lentgh...the only other appliance is a hob....is there any adjusments that can be done apart from the regulater at the meter which i have allready tried.
omar, March 2009