We have a SaniVite3 pump that was used for a while, then held in storage for 3 years. We have just installed it again and the pressure pad will not detect the water, thus the pump doesn't activate. However, when we push the pad with our fingers, it does register and the pump does then activate. Is there anything that can be adjusted to increase the sensitivity, or is this not the answer?

Christopher C, April 2009

One possible explanation is that the pad can become slightly too rigid with age. Saniflo service are brilliant, and will send out a new part - I think mine cost about £14. It wasn't difficult to fit - and I am a housewife, not a plumber!! Hope this helps.

Nomadmum, June 2009