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Black & Decker GL 720 - Motor running but spool not turning?

This is the second time this happened after only a few hours of use (i.e. this is the replacement strimmer). Motor is running but the spool is not turning. What is the problem, how can it be stopped? The most unreliable strimmer I ever had.
Barbel, April 2009
Happened to me last weekend, took it apart and found belt connecting motor cog to strimmer cog snapped. Same principle as a fan belt on a car

John D, April 2009
The flexible drive that connects the motor to the spool has snapped, or maybe the motor has come loose, causing it to disconnect.

John, April 2009
link Click here to see other fixes for Black & Decker GL720.