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Why won't my freezer dispense ice through the door?

Our Kenmore elite (model #106) has stopped dispensing ice through the door. It makes the ice and drops it into the bucket normally. We have tried clearing the ice bucket, but that has not helped. We suspect that the ice might not be completely frozen when it drops into the bucket as it tends to freeze together, but not really sure that that's the problem.
Jan H., April 2009
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