Unfortunately this is the situation with MFI liquidation Administrators.
Customers seeking information on product warranties/guarantees
THIRD PARTY WARRANTY COVER
Customers with third party insurance cover, such as AIG or London General, should contact their warranty provider directly to assist. The Administrators cannot assist with these enquiries.
THIRD PARTY MANUFACTURER WARRANTY
Customer owning goods manufactured by a third party, such as Bosch or Indesit, and still within the manufacturer’s warranty period, should contact the manufacturer directly to assist.
MFI OWN BRAND PRODUCTS AND MFI EXTRACARE EXTENDED WARRANTY
The Administrators are unable to facilitate repairs or replace items and therefore are unable to assist customers with faulty items and damaged goods. These claims are classed as non-preferential unsecured claims against the Company. There will be no monies available to this class of creditor from the insolvent estate.
Basically if an MFI own product you've had it you will have to fork out if it's faulty.
However IF it is not MFI own brand but someone like Electrolux then it should still be covered. Look in the instruction / user manual for a service centre phone and explain the situation.
Bob, April 2009
