My Hoover HNF 7167 would not drain or spin, my husband checked the filter and a 50 pence piece was wedged in it, from the state of the coin it must've been there quite a while. He removed the coin, but the machine still wont empty although at least the drum does turn round now, which it didnt before. He has taken the pump off and checked it, and the pump is ok, so what could it be ?
Any help would be appreciated . Its 2 years old, and probably not worth the £109 call out fee that Hoover charge, although parts are free, subject to "fair wear and tear" but labour is chargeable. Thank you Tina

Tina, April 2009

im having the same problem with mine hoover 7167
found a 10p that must of been in there a while it was almost black, its just over 2yrs old and i bought a new pump had it fitted still wont drain or spin.

kitty, January 2010

This may help others with similar problem to avoid those excessive callout costs.

We had the same problem with our Hoover HWNF washer-dryer. It would fill up, but the drum would not turn. Having paid callout £££s for an "engineer" to spend 2 minutes on ours, I asked him exactly what the problem was that he had fixed. He told me it was an electrical connector inside the back of the machine.

When it happened a second time, I took the back off (used a small 9/32 socket or metric eqivalent) and fixed it myself. It was a male/female electrical connection near the bottom left of the machine (viewed from the back). The connection is obviously not not very well designed to withstand vibration and simply comes apart.

When it happened a third time, I reconnected it and secured it with one of those plastic electrical ties (about 9 inches long, I think) to stop it falling out again. Problem solved.

I'm not responsible for your safety, but make 100% sure that your machine is unplugged from wall socket while you do the job. And don't poke around if you don't really know what you are doing. Hope this helps to save you some dosh.

fiveminutejob, November 2009

I've just had exactly the same problem with HNF 7167, wouldn't spin, drain or rinse properly, but I also took pump off cleared lots of rubbish out of it plus a bent coin thats been in there for ages. The coin was up in the inside of the inlet pipe. Take the pipe off the pump by squeezing the clip and check the pipe is clear. Also check inside the drain pipe that that is clear. Apart from that i don't know! Glad I didn't have to pay the £109 they wanted. That is daylight robbery!!!!

Paul, April 2009