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why doesn't any steam come out of my simac steam cleaner?

I have a simac vaporsimac PV20 steam cleaner, which has been used at the most four or five times for carpet cleaning etc. I got it out before Easter to use it and though the machine heated up no steam came out when the pistol grip was released. I tried three times with no luck and had to release the steam built up manually, which was a hazardous procedure.
Lakeland ,where I purchased it were very helpful, but suggested I ring the helpline first in case there was a simple solution. Alas, there was no one there and will not be until the end of April. Can anyone help me? I am really fed up with this as it is the second steam cleaner from this company which has failed.
jenny stanley, April 2009
link Click here to see other fixes for Simac PV20.