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Bosch 3201gb/01 freezer too warm?

Although our fridge remains at a constant 4 degrees, we are unable to get the freezer part cooler than 2 degrees. Compressor running most of the time and freezer grid is clear of ice. Evaporator fan running in freezer but just not cold enough. Is it a sensor or thermostat problem. Any help aprpreciated.
Kev, April 2009
link Click here to see other fixes for Bosch 3201gb/01.