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How can I fix my Potterton Prima boiler?

My heating and hot water were below full strength.
I have now looked at the boiler because I now have no heating or hot water and find the pilot light is not on and the reset switch is not restarting it.
How can I restart the pilot light.
Elizabeth Taylor, April 2009
what model prima is it

b, April 2009
link Click here to see other fixes for Potterton Prima.