i bought a new kitchen from a company in leeds, with all the appliances, including this dishwasher from necht,
the heating elament has already gone,within 6 months, i cant get in touch with the dishwasher company,engaged tone now for 1 week, what should i do,

michelle from durham, May 2009

Any claim you have is against the company you paid your money to.

If you bought from Necht directly then claim against them - if you bought from another company then that company owns the warranty responsibility. Do not let the vendor play you off against manufacturer or distributor - it's their job to get it fixed. Make a fuss and write letters (keep copies) but only to the people who took your money. Consider the Small Claims Court.

If they don't play ball contact the local council's trading standards office.

Good luck...

Peccavi, May 2009