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to fix the temperature for hotpoint-mistral plus frost free. ?

my refrigerator is showing the key symbol and the upper compartment is showing +2 to +12 deg, and lower is showing FF deg. but the freezer is also not in cold condition as well as fridge also. please help me to avoid buying a good one.
srividhya, May 2009
link Click here to see other fixes for Hotpoint.