my zanussi washing machine is litrally a few weeks past 12 month old, so out of guarentte, but now has broke down, i switch it on and select my cycle, i can hear the door click and lock, then about 3 - 5 seconds later, it clicks & unlocks itself, so the cycles wont start. help please

scotty, May 2009

ring up you local zanussi repair agent direct (not customer care number!)and tell them that it has broken down.they have a legal obligation to make sure there products last a reasonable length of time.if time scale you talk about is true then I would say it isn't reasonable and hopefully they will help you out with a free repair.he/she who shouts loudest gets otherwise you will end up with a £100 bill from them.I got a free repair this way as the agents are allowed to use there descretion on just out of warranty repairs

Tom, May 2009