While turning the key for the till to make a z report, one of my staff pressed a button as they scrolled passed x, this resulting in only the numerical numbers and change buttons available, so as staff do they tried to fix it, only making it worse, when I found out I reset all totals and counters, but to no avail, I then tried an initial clear, this worked, but now the screen shows closed and there is no reaction on the till, could someone please tell me how to open the till to be able to use it again.

Many Thanks

Bailey Farr, January 2006

Hi, This site may be able to help you. its free to join. www.eposwizard.co.uk

Paul, March 2007

Closed on the till usually means that you need to sign on to the machine. Either select one of the clerk keys or enter 1 and press the clerk number key.

Alternatively, Go to this link http://www.offer.uk.com/Links.php and select Looking for answers to your cash register questions. Or goto http://www.ycr.co.uk/faq

John Hall, March 2006