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Why does the driver's door not open, only the passenger door?

My neigbor here in Germany has a 2000, Ford KA 2-door. She uses her remote to open her door but her drivers door won't open. The passenger door opens and there is a horrible grinding sound.
She is elderly and needs to use her car and has been told she has to live with the problem.
Can someone help?
Terry, May 2009
link Click here to see other fixes for Ford KA.