No you don't need to take the toilet out but it does depend on what type but thetford can help they have repair pdf downloads and a section on the second page I think on the left list at bottom is 'Ask Thetford'
However if it's a C2 Bench type then I have a help file I have created with no copyright infringments it's my own work.
send to robertwhiting76(at)hotmail.com
and I'll send you my help write up.
Substitute (at) for the normal abreviation used in emails. You can't post email addresses written with that symbol for... at..... it won't be accepted.
Here's Thetford access details.
UK www.thetford-europe.com
Australia www.thetford.com.au
Australia site has stockist list.
HOME PAGE SELECT ENGLISH {if in Australia forget this selection
NEXT PAGE SELECT CUSTOMER SERVICE (tope line)
NEXT PAGE SELECT USER INFORMATION (left of pic)
NEXT PAGE SELECT REPAIR INSTRUCTIONS (left of pic)
NEXT PAGE SELECT BUILT IN TOILETS [top right of pic]
NEXT PAGE SELECT C2, C3., C4 or select your model range
NEXT PAGE PDF Files YOU ARE NOW IN PDF FILE LIST
To direct link to the Thetford download site type in the following
www.thetford.eu/web/show/id=51498/langid=42
Don't bother for Thetford fridges they tell you for safety reason to take it to a service centre
Bob, June 2009