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My petrol driven lamn mower is not working?

After many tries on the pull starter my cord has come completely loose.This is a brand new mower which i think I could return under warrenty however I would prefer to repair it myself.
I used it sucessfully one time,when I tried to use it again the pull cord was completely loose.
Could anybody tell me what has gone wrong and how I could repair it.THe model is called a challenge extreme Petrol Lawn Mower slm40c. purchased from Argos.Thanks in advance.
Peter Archer, June 2009
Where are the carb jets? Have taken out 2 bolts from the bowl but neither are a jet

henry-root, April 2010
ive repaired hundreds of these, from returns warehouses. returned from argos lol. email me at wannaberocker at hotmail.co.uk with as much info as you can on the problem.

Andy Lee, June 2009
link Click here to see other fixes for Challenge.