Hi, my Dyson has just stopped emptying. I have cleaned out the coin trap, and waste pipe isn't blocked. The programme can't cancel itself, as it can't drain the water. I've managed to cancel it by draining water out manually. I think the drainage pump has packed up, and can buy one on e-spares, but before I go ahead, does anyone know if it's an easy job to change? I'd call an engineer out, but we're in France, and the last time the company came to fix it, they took it away for 3 months. Dyson France have a different system here whereby they sub out repairs, and there isn't a max. ceiling price on parts...you pay for everything! Please can you help?

Gary, June 2009

in answer to your question
yes the pump is easy to change reaching it is not too easy but if you are patient and careful it won't take long
disconnect the mains supply
remove top cover
remove screws on display panel and front panel
remove outer door
undo and remove screws in hinge
carefully prise mains switch from display panel and disconnect small black pipe
unplug ribbon cable from side of machine cabinet
to remove display from the front panel it slides down
to remove front cover assembley pull outwards slightly then lift vertically
disconnect the multi plug to the outer door switch
once all of these parts are removed access to the pump is straightforward
disconnect both pipes and the two supply wires
when reassembling the front panel to the machine there are tabs that locate in the metal cabinet
relocate these then lower the panel gently do not force into place as the pump can move stopping the cover fully fitting
once done as they say in most car books reassembley is the reverse of dismantling
make sure the small black pipe is refitted as you will get message not filling if it is left off
hope this helps

chris, June 2009