Every time I try to make an outside call, I get a recorded message saying that my calls have been diverted to BT. BT tells me there is no fault on the line and it's my phone but I haven't changed the settings on the phones. Any ideas? Thanks.

sand, July 2009

You may have a faulty base unit for the XD5500 and may need a replacement.

You can buy a replacement BT Freelance XD5500 base from sellers on eBay for £3.99 for the base and £3.99 postage & packing..

http://stores.shop.ebay.co.uk/AK-Products-UK_BT-Replacement-Parts_390115306903_W0QQ_fsubZ11329509QQ_sidZ213380995QQ_trksidZp4634Q2ec0Q2em322

Upon purchase you need to reset the base by following the instructions below:-

BT Freelance XD 5500

Resetting the base & handset/s on a BT Freelance XD5500:

Hold the Find button on the base unit until you get a double beep then
tap the Find button 7 times.
On the handset:
remove a battery
hold the menu key and refit the battery
screen says SW VERSION
press up arrow key until screen shows REGISTER CLEAR
press menu
press menu again and wait for OK to appear
remove a battery and refit

Registering the XD5500 handset.
Then register the handset to the base as follows:
Hold Find button on base unit until you get two beeps
On handset:
Press menu
Scroll to register
Press menu
Scroll to Register Base
Press menu
Press 1
Wait
When it says PIN ? Enter 0 0 0 0 (four zeros) and press menu.

Note:
If you have more than one handset then repeat registering the handset to the base for each subsequent handset/phone.

Kevan, November 2009

The classic diagnostic technique is to try to 'move the fault'. That is to say, take the phone to a friend and try it there. If you get the same fault, then the fault has moved and it is the phone. If the fault does not move, it is BT's problem.

T, July 2009