after 2 long freezing days and not a plumber to be found, i discovered this site and managed to get my pilot alight. thank you. i joined the ignnition icon up with the red dot, lit the space where the pilot should be and persisted to do that for a couple of mins until the flame seemed steadily persisting, i then twisted slowly the ignition symbol round, moving the icon to flame, and hey presto.. i have heating and hot water, spread the love and keep the fire burning.
victoria summers, January 2009