My dyson, dco4 purple upright vacuum cleaner, the roller doesnt turn, the belt seems in good condition, there is no debri or string or other carpet debri caught in the roller, which moves freely when turned by hand. The upright sounds normal. When switched on everything looks normal, and when the cylinder is removed and filter under it, the suction seems fine, but there is no suction or movement of the roller, why? can you please help?

ro geraghty, February 2006

it sounds like that the roller shaft has rusted up if you undo the plastic screw on the base plate then prise of the belt taking out the brush pull of the bearing of each end take the shaft out clean it with emery paper and grease it up that should sort it

steve, March 2006