Nancy...My 6-year-old Kenmore dryer does the exact thing. For a good while, I thought I was "losing it," as it's ability to suddenly start running backwards, after a couple of years of normal use, seemed impossible, at least for my not-so scientific mind to understand. My solution: I've just used it backwards. Did you ever succeed in getting it fixed? And, if so, how?
Juanita Higginbotham, September 2006