The machine is just over two years old and has been working okay up to this point. About two weeks ago after doing a wash the door was opened to discover a horrible burning smell and some damage (burn marks) to certain clothes items. The rubber seal to the door was obviously rubbing somehow as bits of this grey rubber were all over the clothes and drum. So I did some online research and found the correct door seal, and bought it for about £15. I managed to fit it with some difficulty and tried the machine on a cycle (empty). I had also cleaned out the filter and gave the motor brushes a spring clean too. The machine worked okay empty, so I tried a half load, again fine. I left my wife to carry on with normal washing (full loads) but she has just told me that the same thing has happened. I feel sure that somehow the drum is vibrating against the door seal and causing a friction burn, but am stuck as how to rectify this fault. Any ideas?

Smokindave, August 2009

I've had the same problem!

My problem is now that the drum doesn't spin on any cycle the water fills up and just sits there.

Anyone got any idea of the first place to look?

Pacey, February 2010

Am having the same problem - it has now "eaten" numerous bras, last one having got stuck and the wire has ripped through the rubber seal. Am wondering whether to replace the seal or cut my losses and buy a new washing machine??!

Sezzle, January 2010

Hopefully this will help:

http://www.ukwhitegoods.co.uk/modules.php?name=Forums&file=viewtopic&p=240975#240975

Smokindave, August 2009

This not an answear. but to add that my sister & us both have the same machines as you both 16 months old both with same problem. If there is an answear i would also like to know it.

jonloz, August 2009