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BOSCH WFF2001 - clothes come out feeling hard?

we have a bosch WFF2001 washing machine and although we use calgon water softener and fabric softener the clothes feel hard when dry, particularily the towels. Any ideas please?
Red, August 2009
to much soap powder/liquid.put the clothes that feel hard in some warm water and hand wash.If soap foam starts to appear you will know that the powder isn't rinsing out during the cycle.

ck, August 2009
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