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Why can't a new key be coded?

The Renault dealer told me that I need a new key for my Laguna as I cannot open the car with my present one. They brought over a new key but they cannot code the new one. They are now telling me that I probably have to change the decoder and the fuse box. NB my Laguna is a 1994 model and decoder is no longer in production apparently. Any suggestions please.
Rose Anne, August 2009
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laguna, August 2009
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