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integrated freezer (Hygena)?

Hygena integrated freezer. Alarm always on except when fast freeze is switched on. If I shut the door with a thump the alarm stays off for a while but always returns. I have defrosted it and cleaned it thoroughly but same problem occurring. Any ideas ?
Liz, Inverclyde, August 2009
I am also having the same problems.Can anyone offer any advice

Pat,Rochford, November 2009
Hi I am experiencing exactly the same problem so would also be interested in any suggestions on how to fix this.

Brenda - London, September 2009
link Click here to see other fixes for Hygena.