I have removed the door from the machine and all the screws. But the plastic surround won't come away from the glass. How is it being held in place and how do I open it without breaking the door surround.

Mike D., August 2009

prise the 2 plastic frames apart with 2 small electrical type screwdrivers.work your way around until they come apart to leave you with an inner and outer frame.be aware that the door handle and striker pin will fall out and if it has the springy plastic door popper this will also fall out.try to remember how they where fitted as this can cause confusion and many hours of head scratching if it all falls to bits!

ck, August 2009