Fault='Close outer door and press start' when i have closed the door and pressed start?

Sandra, August 2009

I wish this would work for my CR02 but, for starters, it doesn't have a lower hinge on the door. I've asked my specific question as a new question.

Communiverse, August 2018

Graham,
A huge thank you I have just this minute sprayed WD40 into the catch of the door and it started immediately! i was getting the close outer door message and it would not start and now i can do my laundry.

Brilliant

Linda, October 2016

Just had my CR01 locked for two days. Tried calling a few repairers - who won't touch Dysons. Found Grahams' tip for WD-40 and bingo! - opened first time I turned it on!! Cheers Graham!

Steve, September 2016

The WD40 fix worked for me.
Totally stunned.
The number of times over the years that Dyson had to be called out to sort out the innerlock (for both mine and my sisters CR01&02 - we're dyson junkies!) is shocking, when all it needed was something as simple as WD40.
Each time we had to pay the standard dyson service cost.

No wonder they stopped servicing the machine, people would have eventually gotten to know how they're robbing their loyal fans.

Javid (Blackburn, Lancashire), June 2015

The WD40 tip worked for me too, after an extremely unhelpful reply from Dyson who no longer service the machines

Brian, September 2014

Hi, I have same problem!! So what is Darren's cool tip please?? WD40 ?

Andrea, August 2014

this page has saved me money thank you every
one

gayle, November 2013

thanks you for the WD40 tip.it worked.didnt really fancy the taking apart of the machine and a quick squirt in the catch worked brilliantly.

katy, October 2013

I have problem with washing machine says close outer door and press start but still won't work any advice

Alison, April 2013

graham... you're a star man. WD40 worked a treat.

Steve, March 2013

Graham, you're an absolute star!!! Just when I was considering paing Dyson £99 for a service/repair I found this link...I was then considering taking the front off my machine and noticed your comment about WD40 at the bottom and gave it a try and BINGO! Worked a treat...So, thank you very much!
Mande

Mande, January 2011

I've removed my broken interlock assembly thanks to Darren's help (Cheers Darren - Top instructions!) I don't suppose anyone can now tell me which wires to connect in order to bypass the solenoid mechanism? (Even though of course I know it's not recommended!) I suspect it's the red and blue one at the top of the unit??
Thanks,
Vic

Vic, November 2010

Quite easy to fix as long as there are no broken parts in the interlock and the solenoid isn't jammed.



UNPLUG FROM MAINS



Remove the top - 2 Philips or flat blade screws - pull backwards.



Remove front door - large flat blade inserted into gap in lower door hinge at back and gently twist to widen gap while pulling the door forward at bottom.



Remove 4 torx type screws (not sure what size) and 2 long torx screws from behind the hinge.



You may want to remove the coin trap door now - it makes the job of removal and refitting the front panel easier. Remember to put a tray underneath!



Unplug the ribbon connector for the front panel from it's socket and the clips - unplug the little pipe from the middle of the front panel.



Gently lift the front cover pulling the bottom edge forward a bit to ease removal. It is not necessary to fully remove the front panel so you can leave the mains switch connected.



Unhook the emergency release strap from the pivot arm.



2 Torx Screws above and below the door latch hole secure the latch assembly. Unplug the latch from a socket past the little foam block on the front - just inside the machine.



You now have the latch. Operation is quite obvious. The door loop pushes an angled plate that swings a hook into the loop. The solenoid when activated pushes a bar down to lock the hook in place and push down on 2 micro switches wired in series as the interlock.



To strip down the assembly unplug the micro switch plugs and push a small screwdriver into the top and bottom catches.



You can now lubricate the latch and check the function of the micro switches using a meter. They a easily replaced if you can find the correct type. (Unofficially - for a home repair - if one is not working you could always bypass one - but I wouldn't condone that obviously)



If you are careful enough - the operation of the solenoid and latch can be checked and observed by plugging the unit back in and pushing the door loop into the latch - be careful of the exposed wires etc - not sure what voltages are there!!



If it's unservicable then a replacement is about £35 online.



Reassemble in reverse - nothing to point out and is quite straghtforward. Dont forget the little pipe on the back of the control panel - it's easily missed.



Hope this helps.



Darren

Darren, May 2010

Hi sandra try spraying some WD40 through door catch , open up the rubber bits on door catch and spray in wd40 and it should help. If not you will have to take off front panel of machine and remove interlock unit, lubricate and then rep[lace. Hope this helps Graham.

Graham, September 2009