looks like no 1 can help me with putting my laptop to the state it was when i bought it

jan, September 2009

Only you can help you Jan - Your questions only say that you're having trouble - you don't say what trouble you're having and more importantly you don't say why you wish to restore your machine to brand new S/W status - what's going wrong with it to make you want to do this?

Peccavi, September 2009