How can I fix my Miele W2240 washing machine. It does not take in the softener/conditioner from the soap tray. I have cleaned the tray in very hot water to dissolve any residue left in the syphon. I have tried on several wash cycles to no avail. Please help before I call in the engineer from Germany.

David Carter, September 2009

Scroll up & check out "fabric conditioner is not being dispensed" thread. It applies to your machine as well.

Mike, October 2009