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why am I getting the engaged signal when i dial out - BT synergy 3505?

I have a BT synergy 3505 single handset. If I dial out, but hang up because no-one answers I then can't dial out again to another number because I get the engaged signal. What is causing this and how can I get it to stop? Please help!
Lisa P, September 2009
link Click here to see other fixes for BT.