What control panel do you have?
Sounds like it may be one of the ADE/Honeywell panels.
If you can't see a name then add a description and I'll see what I can find out for you.
Failing that give me a call, I'm in the Yellow pages and Yell.com
Graham - The Alarm Guys, Coventry, October 2009
Hi nik, Give me a call, its easy to sort out, it will only cost you a phone call, BUT PLEASE ONLY RING BETWEEN 6pm & 9pm ONLY>
Joe, Alarm Engineer, Skegness, Tel 07525922917., October 2009