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I have a Veritas system in a rental property needs reset?

I have a Veritas system in a rental property and didnt record the code and the tennant has forgotten it. How can I reset this system?
Peter Wood, October 2009
installcctv at myway dot.com

TRY Re-Loading the Factory Settings !
From the Programming Menu, enter !).
The display will look like this.
1 2 3 4 5 6 7 8 Unset
Tamper
Zones
Press ,. The system will chime to confirm that all the
factory settings have been re-loaded into the Non Volatile
Memory.
The system will then automatically revert to the
Programming Menu.
If the Engineer code has been lost, provided it has not
been locked (see page 18) power down the system
(mains and battery). Restore power. The display will look
like this for 10 seconds.
1 2 3 4 5 6 7 8 Unset
Tamper

You will also need to reload the engineers setting too like this;

Press ., or SLOWLY press and release the panel lid
tamper spring 3 times, before this display changes. The
factory settings have now been re-loaded into the Non
Volatile Memory.
!"Unlocking a locked Engineer code that has been lost
is subject to a minimum charge.
Re-loading factory settings will not clear the Event
Log (see page 25).
The system will bleep each time the panel lid tamper
spring is pressed and released during the first 10
seconds after power up.

installcctv at myway dot.com, October 2009
installcctv at myway dot com
if i was to broad cast this information then any burgular would know this.

please identify yourself there is a way...
which model or version of veritas?

installcctv at myway dot com, October 2009
link Click here to see other fixes for Veritas.