I purchased a Beko Frost Free Fridge freezer model CA5411FFS in September 2004 from Comet. After 11 months it all freezed behind the the back panel in the freezer unit. Fixed under the 1 year waranty,needing a new thermostat. The same thing happened again some months later. Beko kindly sent me a free thermostat which I fitted myself. In 2007 the fridge failed completely. The engineer said I needed a new compressor. I complained to Beko again and they sent me a new compressor free but I had to pay to install it- cost £76. The next April 2008, I found water dripping onto an electrical junction box at the back causing sparks and smoking. It could have resulted in a very hazardas event. Beko replaced the fridge/freezer (model CDA539FS ) free of charge for obvious reasons, coming with a years guarantee. I noticed with this new model the sais junction box had been located in a safer position. Now the new one has stopped working completely after 20 months. There was no icing up just everything shut down apart from a small ticking noise from the now cold compressor. Sounds like this unit has packed up.The fridge is level and in a warm kitchen. I'd heard about the EU law stating goods should have minimum two year guarantee and contacted Beko. They said it only applied to retail sales and they were a manufacturer but I stated they supplied it direct to me so they acted as a retailer under this legislation. This cut no ice with them and said they could not assist further. Can anyone give me advice on both matters please?
chris rufus
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chris rufus, January 2010
