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fridge freezer stopped freezing?

Got two AEG fridge freezers, with digital temp display. One is fine, on the other, the temparature of the freezer has risen from -18c to -2c. manufacturers helpline say may be location, but why would the other work fine?
Karen Alderson, March 2006
karen, we suddenly have the same problem on ours but cannot find instruction manual or anything, it has not been moved recently, do you have the number for the helpline??

donna, March 2006
link Click here to see other fixes for AEG.