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Hotpoint wf340 fault?

My hotpoint wf340 has never taken the fabric conditioner even from brand new, i've cleaned the drawer and the water inlet unit above it but after the cycle is finished the conditioner is still in there. I've now stopped putting it in but the compartment is now always full of water when the cycles are over. Any ideas would be appreciated thankyou.
Lorna, November 2009
valve needs replacing

julian, November 2009
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