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Breadman Ultimate Model TR2500BC "Extras" door operation?

Breadman Ultimate "Extras" door will not open to dispense raisins and such. Is this a malfunction or "operator error"?
Don, November 2009
Check the manual, it must be stated there.
If you don´t have one, I found them here:
http://manualfox.com/link/breadman.htm

Jenny, November 2009