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ekt6045 only one ring heats up at a time?

I have a ekt6045 electolux cooker only one year old the hob rings will only heat one at a time. It wont heat up two or more at the same time. The touch panel control will not go to the higher settings either. I have turned the power off and on at the wall a few times, also tried holding down the hob and oven control at the same time. Does anyone please know how to solve this.
ledders1967, January 2010
Just had a look all seem to be tight with nothing loose.
Still not working more than one ring.

Thanks for your help anyway :0)

ledders1967, January 2010
TURN THE ELECTRIC OFF AT THE WALL AND CONSUMER UNIT.where you connect your 6mm cable to the back of the cooker,check the jumper link connections are nice and tight.

ck, January 2010