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how to fix a simac 9200d?

the iron display keeps coming up with TECH.ASS.
I have checked the fill tubes and turned the machine off for two hours as in the instructions but it keeps coming up with the same message.
nina, January 2010
Oh i have found a list of service agents see below

http://www.kenwoodservice.co.uk/agents/agent-locator2.htm

or call 02392 39 2248

A helper, January 2010